Troubleshooting 1

You may receive the following error message upon installation:

The value of the property ‘type’ cannot be parsed. The error is: Could not load file or assembly ‘Microsoft.Office.BusinessApplications.Fba, Version=14.0.0.0, Culture=neutral, PublicKeyToken=71e9bce111e9429c’ or one of its dependencies. The system cannot find the file specified. (C:\Program Files (x86)\Common Files\Microsoft Shared\VSTO\10.0\VSTOInstaller.exe.Config line 10)

This error occurs infrequently and as a result of the previous settings of Microsoft Office tools. Basic troubleshooting steps to resolve this issue:

Solution 1

  • Run setup_5dchart.exe as Administrator. You may learn more details provided by Microsoft.

Solution 2

  1. In Windows Explorer navigate to C:\Program Files (x86)\Common Files\Microsoft Shared\VSTO\10.0\.
  2. In that folder you should find a file named VSTOInstaller.exe.config. Rename it to VSTOInstaller.exe.config.old (You must have administrator privileges. Ignore the warning from Windows about the file becoming unusable.)
  3. Run setup_5dchart.exe again.

Troubleshooting 2

If you receive the following error message upon installation:

Exception: Exception reading manifest from https://5dchart.com/install/Application%20Files/5dchart_X_X_0_0/5dchart.dll.manifest: the manifest may not be valid or the file could not be opened.

This problem is connected with the fact that .NET framework version 4.0. doesn’t support certificates with a new signing algorithm. Basic troubleshooting steps to resolve this issue just to install .NET 4.5 or later:

Solution

  1. Delete all .NET 4.0 components and install .NET 4.5 or later.
  2. Install the Visual Studio 2010 Tools for Office Runtime https://www.microsoft.com/en-us/download/details.aspx?id=48217
  3. Run setup_5dchart.exe again.

Troubleshooting 3

If you receive the following error message upon installation:

The referenced assembly is not installed on your system. (Exception from HRESULT:0x800736B3)System.Runtime.InteropServices.COMException (0x800736B3):
The referenced assembly is not installed on your system. (Exception from HRESULT: 0x800736B3)
at
Microsoft.VisualStudio.Tools.Applications.Deployment.ClickOnceAddInDeploymentManager.GetManifests(TimeSpan timeout)
at
Microsoft.VisualStudio.Tools.Applications.Deployment.ClickOnceAddInDeploymentManager.InstallAddIn()

This problem is connected with the ClickOnce Application Cache. You should try the following in order to clear the cache (make sure you that have admin privileges):

Solution

  1. Hold down the Windows key and type R.
  2. Type in rundll32 %SystemRoot%\system32\dfshim.dll CleanOnlineAppCache in the run dialog and hit Enter.
  3. Then try installing the application.

If that doesn’t work, there’s a more manual approach to ensuring the cache is cleared – you can delete the ClickOnce Application folder. This will be the %LocalAppData%\Apps\2.0 directory. Note that this path may be in a different language if you’re using a non-English version of Windows.

Troubleshooting 4

Downloading and executing the setup_5dchart.exe file using Chrome or Firefox results in an error that says:

An error occurred attempting to install 5dchart.
An error occurred trying to download ‘https://5dchart.com/install/5dchart.vsto’.

And an error message is pointing to a log file that contains the following error:

URLDownloadToCacheFile failed with HRESULT ‘-2146697208’

This problem is connected with Microsoft Internet Explorer settings. You should try the following recipe:

Solution

  1. Start Microsoft Internet Explorer.
  2. Go to ‘Tools’ menu.
  3. Make sure to uncheck the mark at ‘Work Offline’.
  4. Run setup_5dchart.exe again.

If it doesn’t help please try to set Microsoft Internet Explorer security options to default:
‘IE -> Tools -> Internet options -> Security -> Reset all zones to default level’ and ‘Advanced -> Restore advanced settings’.

Troubleshooting 5

If you receive the following error message upon installation:

SignatureDescription could not be created for the signature algorithm supplied.

Solution

This issue is caused because the old version of Visual Studio 2010 Tools for Office Runtime already installed on your system is not correctly support the SHA256 certificate used to sign the add-in. You should download and reinstall the new Visual Studio 2010 Tools manually from here https://www.microsoft.com/en-us/download/details.aspx?id=54251

Troubleshooting in other cases

It is necessary to know that 5dchart Add-In installer checks the .NET and Visual Studio 2010 Tools for Office Runtime during installation and installs them automatically.

Try the following if any error occurs:

Solution

  1. Clean up the temporary files on the PC.
  2. Download and install manually latest .NET framework https://www.microsoft.com/en-us/download/details.aspx?id=56116
  3. Download and install manually latest Visual Studio 2010 Tools https://www.microsoft.com/en-us/download/details.aspx?id=54251
  4. Run setup_5dchart.exe again as Administrator.
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