Troubleshooting | 5dchart™

Troubleshooting 1

You may receive the following error message upon installation:

The value of the property ‘type’ cannot be parsed. The error is: Could not load file or assembly ‘Microsoft.Office.BusinessApplications.Fba, Version=14.0.0.0, Culture=neutral, PublicKeyToken=71e9bce111e9429c’ or one of its dependencies. The system cannot find the file specified. (C:\Program Files (x86)\Common Files\Microsoft Shared\VSTO\10.0\VSTOInstaller.exe.Config line 10)

This error occurs infrequently and as a result of the previous settings of Microsoft Office tools. Basic troubleshooting steps to resolve this issue:

Solution 1

Run setup_5dchart.exe as Administrator. You may learn more details provided by Microsoft.

Solution 2

In Windows Explorer navigate to C:\Program Files (x86)\Common Files\Microsoft Shared\VSTO\10.0\.
In that folder you should find a file named VSTOInstaller.exe.config. Rename it to VSTOInstaller.exe.config.old (You must have administrator privileges. Ignore the warning from Windows about the file becoming unusable.)
Run setup_5dchart.exe again.

Troubleshooting 2

If you receive the following error message upon installation:

Exception: Exception reading manifest from https://5dchart.com/install/Application%20Files/5dchart_X_X_0_0/5dchart.dll.manifest: the manifest may not be valid or the file could not be opened.

This problem is connected with the fact that .NET framework version 4.0. doesn’t support certificates with a new signing algorithm. Basic troubleshooting steps to resolve this issue just to install .NET 4.5 or later:

Solution

Delete all .NET 4.0 components and install .NET 4.5 or later.
Install the Visual Studio 2010 Tools for Office Runtime https://www.microsoft.com/en-us/download/details.aspx?id=48217
Run setup_5dchart.exe again.

Troubleshooting 3

If you receive the following error message upon installation:

The referenced assembly is not installed on your system. (Exception from HRESULT:0x800736B3)System.Runtime.InteropServices.COMException (0x800736B3):
The referenced assembly is not installed on your system. (Exception from HRESULT: 0x800736B3)
at
Microsoft.VisualStudio.Tools.Applications.Deployment.ClickOnceAddInDeploymentManager.GetManifests(TimeSpan timeout)
at
Microsoft.VisualStudio.Tools.Applications.Deployment.ClickOnceAddInDeploymentManager.InstallAddIn()

This problem is connected with the ClickOnce Application Cache. You should try the following in order to clear the cache (make sure you that have admin privileges):

Solution

Hold down the Windows key and type R.
Type in rundll32 %SystemRoot%\system32\dfshim.dll CleanOnlineAppCache in the run dialog and hit Enter.
Then try installing the application.

If that doesn’t work, there’s a more manual approach to ensuring the cache is cleared – you can delete the ClickOnce Application folder. This will be the %LocalAppData%\Apps\2.0 directory. Note that this path may be in a different language if you’re using a non-English version of Windows.

Troubleshooting 4

Downloading and executing the setup_5dchart.exe file using Chrome or Firefox results in an error that says:

An error occurred attempting to install 5dchart.
An error occurred trying to download ‘https://5dchart.com/install/5dchart.vsto’.

And an error message is pointing to a log file that contains the following error:

URLDownloadToCacheFile failed with HRESULT ‘-2146697208’

This problem is connected with Microsoft Internet Explorer settings. You should try the following recipe:

Solution

Start Microsoft Internet Explorer.
Go to ‘Tools’ menu.
Make sure to uncheck the mark at ‘Work Offline’.
Run setup_5dchart.exe again.

If it doesn’t help please try to set Microsoft Internet Explorer security options to default:
‘IE -> Tools -> Internet options -> Security -> Reset all zones to default level’ and ‘Advanced -> Restore advanced settings’.